FREQUENTLY ASKED QUESTIONS (FAQ)
We’ve put together answers to the most frequently asked questions about Furry Hare products, ordering, payments, and worldwide shipping. ♡
1. Which countries do you ship to?
We offer worldwide shipping from Türkiye to the United States, Europe, and other international destinations.
2. How long does delivery take?
We offer two international shipping options:
Express shipping: Approximately 4–5 days, with courier delivery directly to your door.
Standard shipping: Approximately 10–15 days via international postal services.
Delivery times may vary depending on the destination country, shipping carrier, and customs clearance.
3. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your destination country, region, package weight and dimensions, and selected shipping method.
You will see the shipping cost before completing your order.
4. What payment methods do you accept?
We accept international credit and debit cards supported by our payment providers.
Available payment methods will be displayed at checkout.
5. How do I know if my order was placed successfully?
Once your order has been placed, you will receive an order confirmation email.
Please make sure you enter your email address correctly at checkout.
6. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track your package on the shipping carrier’s website.
7. How often do you ship orders?
We dispatch orders every business day, Monday through Friday.
Orders are not dispatched on weekends or public holidays.
8. Where are your orders shipped from?
All Furry Hare orders are shipped from Türkiye.
9. Can I return or exchange an item?
Yes! You can contact us to request a return or exchange within 14 days of receiving your order.
We recommend checking all items upon delivery, before washing or using them.
For more information, please visit our Returns & refunds page.
10. What materials are your products made from?
We work exclusively with 100% cotton.
All our products are made from natural cotton. We pay special attention to fabric quality, softness, comfort, and practicality to ensure our newborn essentials are gentle and comfortable for little ones.
11. What is included in the First wardrobe set?
Our signature First wardrobe set includes 30 essential clothing items and accessories for newborns in two sizes — 56 and 62, designed for approximately the first 3–4 months of your baby’s life.
Each set features a thoughtfully selected variety of clothing and essentials for your baby’s first months.
You can find the complete contents of each set, photos, sizes, and detailed product specifications on the individual product pages.
Simply browse our collections, choose your favorite set, and open its product page to explore everything included and learn more about each item.
12. How can I contact customer support?
We’re always happy to help! ♡
If you have any questions about our products, sizing, orders, payments, or shipping, please get in touch.
Email: furryharecompany@gmail.com
WhatsApp: +90 541 141 05 60
You can also contact us through the other messaging platforms listed on our Contact us page.
We respond to all inquiries within 24 hours.
Furry Hare — made with love for little ones and care for every mom. ♡