LEGAL INFORMATION
Welcome to Furry Hare! ♡
We value the trust of our customers and are committed to making your shopping experience as convenient, secure, and transparent as possible.
This page provides important information about our store policies, terms of purchase, personal data protection, and customer rights.
1. GENERAL INFORMATION
Furry Hare is a baby clothing and essentials brand based in Türkiye.
We sell our products internationally through our online store, serving customers in the United States, Europe, and other countries around the world.
By using our website and placing an order, you agree to the applicable terms of sale and website use. These terms do not limit any rights granted to customers under applicable law.
2. TERMS & CONDITIONS OF PURCHASE
All products available in the Furry Hare online store are presented with descriptions, specifications, and prices.
Customers select their preferred products and provide the information necessary for order processing and delivery.
Before completing a purchase, customers are provided with information about the total order cost and available shipping options.
An order confirmation is sent to the email address provided at checkout.
We make every effort to keep product information, prices, and availability accurate and up to date.
If an issue with product availability or order fulfillment arises after an order has been placed, our team will contact the customer to discuss the available options.
3. PAYMENT & SECURITY
Payments are processed using the payment methods available at checkout.
Third-party payment service providers may be used to process transactions securely.
We aim to provide a secure shopping experience and use the security features available through our e-commerce platform and payment providers.
4. SHIPPING & DELIVERY
All international Furry Hare orders are shipped from Türkiye.
We offer delivery to the United States, Europe, and other available international destinations.
Shipping costs are calculated at checkout based on the destination, package weight and dimensions, and selected shipping method.
Available shipping options and estimated delivery times are described on our Shipping & delivery page.
Customers are responsible for providing accurate and complete delivery information.
Depending on the destination country, international orders may be subject to customs duties, import taxes, or additional charges. Please review the applicable shipping and tax information before placing an order.
5. RETURNS & EXCHANGES
We want every Furry Hare purchase to bring happiness to our customers.
Customers may contact us to request a return or exchange within 14 days of receiving their order.
We recommend carefully inspecting all products upon delivery, before washing or using them.
For standard returns and exchanges, we ask that items be kept in their original condition.
If a product is defective, damaged, or incorrect, the request will be handled separately in accordance with applicable consumer protection laws.
Further information about returns, exchanges, and refunds is available on our Returns & refunds page.
6. PRIVACY & PERSONAL DATA PROTECTION
We respect the privacy of our customers and visitors.
When you browse our website or place an order, we may collect and process information such as:
• Full name.
• Email address.
• Phone number.
• Shipping and billing address.
• Order information.
• Technical information related to website usage.
This information may be used to process orders and payments, arrange delivery, provide customer support, operate our store, and fulfill other lawful business purposes.
We may work with trusted service providers, including e-commerce, payment, shipping, and technical service providers, to support our operations.
Personal data is processed in accordance with applicable data protection laws.
Customers may contact us regarding their personal information and the exercise of their applicable privacy rights.
7. COOKIES & WEBSITE TECHNOLOGIE
Our website may use cookies and similar technologies to improve functionality and support your shopping experience.
Cookies may be used to:
• Maintain essential website functionality.
• Save shopping cart information.
• Support website navigation and performance.
• Analyze website traffic and usage.
• Support marketing and advertising activities, where permitted.
Some cookies are necessary for the website to function, while others may be optional.
Optional cookies and related technologies are managed in accordance with applicable consent requirements and available privacy settings.
8. INTELLECTUAL PROPERTY
The Furry Hare brand name, website content, photographs, product descriptions, designs, and other materials belong to their respective owners.
Unauthorized copying, distribution, reproduction, or commercial use of protected materials is prohibited, except where permitted by applicable law or with the necessary authorization.
9. CUSTOMER RIGHTS
We respect the rights of our customers and aim to resolve any concerns fairly and transparently.
Customer rights are protected by applicable consumer protection laws.
If you have questions about your order, product quality, returns, refunds, or personal data, please contact our customer support team.
Nothing on this page is intended to limit or exclude any mandatory consumer rights under applicable law.
10. COMPANY INFORMATION
For our official business registration details, registered address, and company contact information, please visit our Company information page.
11. CONTACT INFORMATION
For questions regarding our website policies, legal information, or online store operations, please contact us.
Official company email: Furryharecompany@gmail.com
Customer support: furryharecompany@gmail.com
Phone: +90 541 141 05 60
We aim to respond to all inquiries within 24 hours.
12. UPDATES TO OUR POLICIES
We may update our website policies and legal information to reflect changes in applicable laws, business operations, or services.
The latest version of our legal information will be published on our website.
Any updates will not affect rights or obligations that cannot legally be changed.
Furry Hare - with love, care, and respect for every family. ♡